Last Updated: 23rd July, 2024

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure, and protection of your information when you use our website located at chotacaptain.com or the ChotaCaptain mobile application (collectively “ChotaCaptain Platform”) made available by Ivnaas Technovations LLP (“Company”), with its registered office at SYNO 161/6A SHILPAVENTURE, POTHIREDDY PALLY, Sangareddy, Medak-502001, Telangana, India (“Company”, "We", "Us", "Our" and terms of similar meaning). This Privacy Policy shall apply to the Users, Delivery Partners, Merchants (as defined in the Terms of Use). For the purposes of this Privacy Policy, the Users, Delivery Partners, Merchants (as defined in the Terms of Use) shall together hereinafter be referred to as “You”, “Your” or “Yourself”.

Please feel free to direct any questions or concerns regarding this Privacy Policy by contacting Us through this Platform or by writing to us at support@chotacaptain.com.

YOUR CONSENT

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use or access the ChotaCaptain Platform.

POLICY CHANGES

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the ChotaCaptain Platform or to your email address on record. Where required by applicable law, we will obtain your consent. To the extent permitted under applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

INFORMATION WE COLLECT FROM YOU

2.1. Personal Information

When you use our Services, we may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (e.g., credit card details, billing address)
• Order history

2.2. Automatically Collected Information

We may also automatically collect information about your device and your use of our Services, including:

• IP address
• Browser type
• Operating system
• Device identifiers
• Pages viewed
• Links clicked
• Location data (if enabled)
• Date and time of access

HOW WE USE THE INFORMATION

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send information related to your orders
• Verify your identity and prevent fraud
• Personalize and enhance your experience with our Services
• Communicate with you about updates, promotions, and other information
• Analyze usage patterns and determine the effectiveness of our Services
• Comply with legal obligations

SHARING THE INFORMATION

We may share your information with third parties in the following circumstances:

• With service providers who perform functions on our behalf (e.g., payment processors, delivery drivers, hosting services)
• With restaurants and delivery partners to fulfill your orders
• When required by law or to respond to legal process
• To protect our rights, property, and safety or the rights, property, and safety of others
• In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

COOKIES

We use cookies and similar tracking technologies to collect information about your activity on our Services. Cookies are small data files stored on your device that facilitate various features, such as keeping you logged in and remembering your preferences.

You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use some features of our Services.

DATA SECURITY

We have in place appropriate technical and security measures to secure the information collected by us. We implement appropriate technical and organizational measures to protect the personal data we collect from unauthorized access, disclosure, alteration, or destruction. However, no online service is completely secure, and we cannot guarantee the absolute security of your information.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

OPT OUT

When you sign up for an account, you are opting in to receive emails from ChotaCaptain. You can log in to manage your email preferences or follow the “unsubscribe” instructions in commercial email messages. Note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from ChotaCaptain. If you want to remove your contact information from all lists and newsletters, please contact support@chotacaptain.com.

COMPLAINTS

In case of any dissatisfaction in relation to the Platform, you shall first file a formal complaint with the customer service of the Company before pursuing any other recourse. The complaints can be lodged at support@chotacaptain.com, and upon lodging a complaint, you agree to provide complete support to the customer service team with such reasonable information as may be sought by them from you. The decision of the Company on the complaints shall be final and you agree to be bound by the same.

GRIEVANCES

In the event you have any grievances relating to the Privacy Policy, please inform us within 24 hours of the occurrence of the instance from which the grievance has arisen by writing an email to the Grievance Officer at complaints@chotacaptain.com.